Courtyard Chicago Lincolnshire

Outstanding customer service.. thank you to the whole team for looking after my colleagues who have stayed with you this past two weeks. Your shuttle service and drivers went way above and beyond expectations offering extra collections that we hadn't booked, this helped with our logistics tremendously. All of your hotel teams without exception made us feel so welcome. We are looking forward to returning later in the year.

The property was well kept and the staff were very helpful! The items in the store were really high prices ($6) for 1 bottle of beer. My room door was slightly broken.

Rory Pascar who works in the breakfast area is a super star. The one concern is the staffing of the caffe and front desk is too lean. Good people you have that are certainly under staffed.

Always great. The counter staff is so top notch! The building, unlike it's cheaply built competitors, is solid with concrete floor to floor separation so it's very quiet. Quiet, clean, comfortable with all the amenities I need. I've stayed at the competition before but will ONLY stay here now.

Visited that for business trip. Breakfast is always the same for the 4 days. In room have no hot water. No complementary bottle of drinking water. Very basic hotel like chalet in Singapore. Surprising that housekeeping only done every alternative days of ur stay and not everyday. Expect under Marriott brand should be must better service

Everything starts on my arrival at the Courtyard of Marriot at 505 Milwaukee Avenue. Lincolnshire, IL 60069 on August 28, 2023. As a businessperson, I travel all over the country always using the Marriot to stay, and for that, I have ambassador status. With a previous reservation until September 27, 2023, I found out that the place I was working for let us know they were going to be closed by September 4 for the Labor Day holiday I let them know that and I was able to leave and come back September 5th with no extra charge to my account. Upon my arrival, I was told by the front desk person that I would have a complimentary breakfast, but this person never told me that was only one day. The hotel charges me for breakfast four times when I have one free. I didn’t complain or anything. In the two weekends I spent in the hotel were people making loud noises and running by the halls after midnight and no one did anything even after I called the front desk to let them know. I have an emergency to be in a different city by Monday and I explained to the manager that was an emergency she told me they were going to charge me for an extra night and that was a policy for leaving before all my colleagues stay for two weeks and leave, I will be going to be charged because I need to leave in an emergency. For me this is a weird policy, the manager explained that the hotel paid a toll during the pandemic and that was the reason for the policy, and I would like to know who did not pay a toll during the COVID pandemic. Also, I have already stayed in this hotel for three weeks, and most probably I need to come back, but not to this hotel for sure. Today I went to the front desk and asked the manager if I could change my departure day and she told me that they would charge me for an extra day because I already said that I was staying until September 27.

Hotel staff was nice. Maurice drove us in the complementary hotel shuttle and I told my young child, “that’s what excellent customer service looks like.” If you visit when it’s warm, ask for a room that doesn’t overlook Courtyard. Hotel doesn’t not enforced 10:30pm close/quiet policy. Was kept awake past 2am last night. Mentioned to the staff on duty tonight, but don’t have high hopes anything will be done about it tonight either. They did welcome me to purchase some earplugs… Didn’t have a chance to use workout facilities, but it looked above average.

Consistently good. Nicely remodeled and quiet. Staff are super friendly.

Does not include breakfast and doesn't have a swimming pool.